Driver Agreement

1. Nature of the Relationship

You (“Driver”, “Service Provider”) are an independent contractor and not an employee, agent, partner, or joint venturer of Green Rides. This Agreement does not create an employer-employee relationship.

• You operate your vehicle as an independent business and are solely responsible for your vehicle, insurance, fuel, maintenance, and all costs of operation.
• Green Rides provides a technology platform that connects you with passengers seeking intercity rides. Green Rides does not direct or control how you provide transportation services.
• You are free to accept or reject any ride request without penalty, subject to the conduct standards in Clause 7.
• This arrangement is consistent with the aggregator model under Chapter V-A of the Motor Vehicles Act, 1988 (as amended 2019).

2. Eligibility Requirements

To register and remain active as a driver on Green Rides, you must at all times:

• Be at least 21 years of age.
• Hold a valid, non-expired commercial driving licence (Transport Endorsement) issued by a competent authority in India, valid for the class of vehicle you operate.
• Hold a valid Police Verification Certificate issued by the relevant police authority.
• Not have been convicted of any criminal offence involving moral turpitude, violence, fraud, or offences under the Protection of Children from Sexual Offences Act, 2012, POCSO Act, or similar statutes.
• Not be under the influence of alcohol or any controlled substance while operating a vehicle for a Green Rides trip.
• Be physically fit to drive and not have any medical condition that impairs your ability to operate a vehicle safely.

3. Vehicle Requirements

All vehicles used for Green Rides trips must comply with the following at all times:

4. KYC and Document Verification

• Before your first trip, you must upload the following documents through the Platform: valid driving licence, vehicle RC, vehicle insurance certificate, Aadhaar card, and a recent photograph.
• All documents will be reviewed by Green Rides administrators. You will be notified of approval or rejection with reasons.
• Submission of false, forged, or expired documents is a criminal offence under the Indian Penal Code (IPC) and constitutes grounds for immediate and permanent removal from the Platform, in addition to any legal action.
• You must update your documents on the Platform before expiry. Operating with expired documents may result in suspension.
• Green Rides may perform periodic re-verification of your documents.

5. Fare and Earnings

• Fares are set by Green Rides based on distance, vehicle type, and route. You agree to charge passengers only the fare displayed on the Platform for the confirmed trip.
• Green Rides charges a platform service fee (“Commission”) as a percentage of the fare. The current commission rate will be communicated to you upon registration and may be revised with 7 days' notice.
• You may not charge passengers amounts beyond the confirmed fare. Any supplementary charges (tolls, parking, state border tax) must be disclosed to the passenger in advance and require their consent.
• Earnings for trips paid in cash are collected directly by you from the passenger. Earnings for online-paid trips will be remitted to your registered bank account within 7 working days after deduction of the Platform commission.
• You are responsible for maintaining accurate records of your earnings and for paying income tax and GST (if applicable) on your earnings as an independent contractor. Green Rides will provide Form 16A (TDS certificate) if TDS is deducted at source on platform payments.

6. Trip Obligations

• Upon accepting a ride request, you commit to arriving at the pickup location within the communicated ETA and completing the trip as booked.
• You must verify the passenger's Trip OTP at the pickup location before commencing the journey.
• You must follow the agreed route unless a deviation is explicitly requested and agreed to by the passenger.
• You must not sub-contract or allow another person to drive on a trip you have accepted, without prior written approval from Green Rides.
• If you are unable to fulfil a confirmed trip, you must cancel through the Platform as early as possible and at minimum 30 minutes before the scheduled pickup time. Repeated last-minute cancellations of confirmed trips will result in suspension.
• You must mark trips as “Started” and “Completed” on the Platform accurately. Falsely marking trips affects passenger trust and your rating.

7. Conduct Standards

You agree to maintain high standards of professional conduct:

• Treat all passengers with courtesy and respect, regardless of gender, caste, religion, or disability.
• Do not use abusive, threatening, or discriminatory language towards passengers.
• Do not solicit passengers' personal contact information for non-trip purposes.
• Do not make uninvited physical contact with passengers.
• Do not smoke or consume alcohol inside the vehicle while on duty.
• Maintain the vehicle in clean condition; air fresheners and clean interiors are expected.
• Do not use a mobile phone without a hands-free device while driving, as prohibited under the Central Motor Vehicles Rules.
• Observe all traffic laws, speed limits, and road safety regulations at all times.
• Do not deviate from the agreed route or stop at unscheduled locations without passenger consent.

8. Safety and Emergencies

• In case of a road accident, your first duty is to ensure passenger safety and call emergency services (Ambulance: 108, Police: 112).
• You must report any accident involving a Green Rides trip to Green Rides within 2 hours via the Platform or by calling our support line.
• You must ensure all passengers are wearing seatbelts before commencing travel, as required by law.
• Do not exceed the passenger capacity of your vehicle.
• If you feel unsafe or threatened by a passenger, you may terminate the trip immediately and report the incident to Green Rides and, if necessary, law enforcement.

9. Insurance and Liability

• You bear sole responsibility for maintaining adequate vehicle insurance. Passengers travelling in your vehicle are covered by your commercial vehicle insurance, not by Green Rides.
• Green Rides is not responsible for accidents, injuries, or property damage arising from your operation of the vehicle.
• You shall indemnify and hold harmless Green Rides from any claims, losses, liabilities, or expenses arising from your negligence, violation of law, or breach of this Agreement.
• In the event of a claim against Green Rides arising from your conduct, Green Rides may seek indemnity from you.

10. Ratings and Performance

• Passengers may rate you after each trip on a 1–5 star scale. Ratings are used to determine dispatch priority.
• Drivers with an average rating below 3.5 stars over the last 50 rated trips may be suspended pending review.
• You may view your ratings on the Platform. You may dispute a rating that you believe is fraudulent by contacting support.

11. Suspension and Termination

Green Rides may suspend or permanently remove you from the Platform, with or without prior notice, for:

• Submitting false or forged documents.
• Operating with expired licence, insurance, or vehicle permit.
• Conduct involving physical, sexual, or verbal abuse of passengers.
• Driving under the influence of alcohol or controlled substances.
• Repeated or serious traffic violations.
• Soliciting passengers outside the Platform to avoid Platform commission.
• Overcharging passengers beyond the confirmed fare.
• Any criminal conviction or FIR relating to theft, assault, harassment, or fraud.
• Sustained low ratings or repeated passenger complaints.

You may voluntarily deactivate your account at any time by contacting support. Pending trip obligations must be fulfilled before deactivation.

On termination, any outstanding earnings due will be remitted within 30 days after reconciliation.

12. Data and Privacy

Green Rides collects and processes your personal data (including KYC documents and trip records) as described in our Privacy Policy. By registering, you consent to this processing. Your phone number is shared with passengers only for the duration of their trip with you.

13. Governing Law and Dispute Resolution

• This Agreement is governed by the laws of India.
• Disputes shall first be attempted to be resolved through negotiation. If unresolved within 30 days, disputes will be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996, with the seat in Koraput, Odisha.
• Courts in Koraput, Odisha shall have jurisdiction over any legal proceedings.

14. Contact and Grievance